Frequently Asked Questions
Find answers to common questions about our subscription-based services, including details on cancellation policies, refunds, and more, on the Evolve Catalyst FAQs page.
Our subscription plans offer various access levels to a range of services. These may include digital solutions such as website design, strategic operations support and mentorship. Each plan is proposed to meet different needs, ensuring you receive the level of service that best fits your charity’s needs and budget.
No, there are no hidden costs. Our pricing is transparent, and any additional services or upgrades beyond your subscription will be communicated and agreed upon before any charges are incurred. You’ll always know what to expect.
We offer a free consultation to help you determine which plan best aligns with your charity’s goals and budget. Our team will discuss your needs and provide recommendations to ensure you select the most appropriate option for your organisation.
Yes, flexibility is key. You can upgrade or downgrade your plan after 6 months to better match your evolving needs. Our goal is to ensure you always have the right level of support as your charity grows and changes.
We understand the importance of this matter. While we do not offer refunds for any paid subscription plans, we are committed to ensuring your satisfaction. You have the option to cancel your subscription plan after 12 months. Also, we provide revisions to guarantee the quality of our service. Please review our Terms of Service.
Our commitment extends beyond the primary website development. We provide ongoing support, including updates and maintenance, to ensure your digital assets remain effective and your charity continues to succeed.
The timeline for seeing results can vary depending on the scope of services and goals. Generally, you can expect to start seeing progress within a few weeks of implementing our solutions. We’ll provide you with a clear timeline during our consultation or strategic plan.
We offer various support options, including emergency assistance in certain plans. Please check with us during your consultation to understand our support availability and how we can best assist you.
Your satisfaction is important to us. If you’re not happy with our services, please reach out to us directly. We’re committed to addressing concerns and working with you to resolve issues effectively.
While our subscription service aims to provide flexibility, there is a minimum commitment period of 12 months due to the absence of setup fees or upfront costs. If you choose to cancel before this period ends, a cancellation fee of £3,500 will apply. Please refer to your subscription agreement’s terms and conditions for full details on our cancellation policies.
Getting started is simple. Click the “Get Started” button or contact us for a free consultation. We’ll discuss your needs, help you choose the right plan, and guide you through the onboarding process.